Help and Advice Services
- New Zealand Police Phone: 111
- Oranga Tamariki Phone: 0508 FAMILY (0508 326 459)
If you are worried about the safety of a child or young person, this number will put you in touch with a social worker. Available 24 hrs, 7 days per week.
- Are You OK? Helpline Phone: 0800 456 450
This helpline provides information and can put you in touch with services in your area for those experiencing or witnessing family violence. The helpline operates 365 days per year from 9.00 a.m. to 11.00 p.m.
- Women’s Refuge Phone: 0800 REFUGE (0800 733 843)
If you are a victim of family violence or are concerned about someone in a violent relationship, this number can provide information, advice and support about family violence. The helpline is available 24 hrs, 7 days per week
- Shine (Safe Homes in NZ Every Day) Phone: 0508 744 633
If you are a victim of family violence or are concerned about someone in a violent relationship, this helpline is available 7 days per week from 9.00 a.m. to 11.00 p.m.
- Samaritans Aotearoa: 0800 72 66 66
Samaritans offer confidential, non-religious and non-judgemental support to anyone who may be feeling depressed, lonely, or even be contemplating suicide.
Open 24 hours a day, 365 days a year
- Shakti NZ: 0800 SHAKTI (0800 742 584)
A crisis line for women of African, Asian and Middle Eastern descent, and their children. Provides ability to discuss safety options in languages other than English. Available 24 hrs, 7 days per week.
- Crisis Assessment and Home Treatment (CAHT) Team Crisis
Tauranga: Phone 0800 800 508
Hamilton: Phone 0800 50 50 50
Provides on-call assessment and short-term treatment for anyone experiencing a serious mental health crisis, i.e. suicidal thoughts or actions, and for whom there are urgent safety issues. Available 24 hrs, 7 days per week.
- Lifeline Aotearoa 0800 543 354
Helpline to access free confidential support and counselling via phone. For those suffering psychological and emotional distress, financial and work issues, marriage and family problems, loneliness, illness, depression, violence or abuse. 24 hrs, 7 days per week.
- Anxiety New Zealand 0800 ANXIETY (08002694389)
A free 24hr helpline. If you suffer from anxiety, or have an anxious relative or friend you’d like to help, call for support and information about anxiety and anxiety management strategies.
- Need to Talk www.1737.org.nz
Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor. The service is completely free.
- Youthline 0800 376 633 or Free txt 234
- Suicide Crisis Helpline 0508 TAUTOKO (0508 828 865)
Provides support, information and resources for those at risk of suicide, family/whanau/friends affected by suicide, and people supporting those with suicidal thoughts or behaviours. 24 hrs, 7 days per week. (If you feel they are in immediate danger call 111).
- Kidsline 0800 543 754
Telephone counselling service for kids up to 18 years of age. Counsellors are secondary school students who provide support and encouragement for the problem being experienced. Available 24 hrs, 7 days per week
- Healthline 0800 611 116
Free phone advice from trained registered nurses. Available 24 hrs, 7 days per week.
- What’s Up 08009428787
For children and young people 5-18 years old. Phone counselling is available Monday-Friday midday-11pm and weekends 3pm-11pm. Online chat is available 7pm-10pm daily.
- Suicide Crisis Helpline: 0508 828865 (0508 TAUTOKO)
A free, nationwide service available 24 hours a day, 7 days a week and operated by highly trained and experienced telephone counsellors who have undergone advanced suicide prevention training.
For further information check the website Voyce.org.nz which has many helpful services listed.
- The Lowdown Team Free text 5626 or firstname.lastname@example.org
An experienced group of counsellors, who are available 24/7.